Sonoma County Paratransit provides ADA complementary paratransit service for individuals whose disabilities prevent them from independently using Sonoma County Transit fixed-route bus service for some or all trips.
Paratransit is a shared-ride, origin-to-destination service. Service is available within three-quarters (¾) of a mile of Sonoma County Transit fixed routes, during the days and hours those routes operate.
In addition to ADA Paratransit, a number of alternative transportation services are available in Sonoma County, many of them operated by volunteers, to help meet the mobility needs of seniors and people with disabilities. Click here for a full list and description of these resources.
Eligibility is required before using Sonoma County Paratransit.
Paratransit Rider Guide
Already a Sonoma County Paratransit rider? The Rider Guide contains detailed information about reservations, cancellations, pickup windows, fares, mobility devices, service animals, personal care attendants, companions, and rider responsibilities.
Eligibility
ADA paratransit eligibility is based on how a disability or health-related condition affects a person’s functional ability to use fixed-route bus service. Eligibility is determined on a case-by-case basis and may apply to all trips or only under certain conditions.
Having a disability or medical diagnosis does not automatically establish ADA paratransit eligibility.
Apply for ADA Paratransit
To apply for Sonoma County Paratransit, complete and submit an ADA Paratransit Eligibility Application.
- ADA Paratransit Eligibility Application – English
- Solicitud de Elegibilidad de Paratransit ADA – Español
You may also request an application by mail by calling 707-565-7433.
Submit Your Application
Completed applications may be submitted by email, mail or in person:
Email:
sct-paratransit@sonomacounty.gov
Mail/In Person:
Sonoma County Transit
355 West Robles Avenue
Santa Rosa, CA 95407
Your application must be complete and signed before it can be processed.
Sonoma County Transit will make an eligibility determination within 21 calendar days after receiving a complete application. If a determination is not made within 21 days, presumptive eligibility will be provided until a determination is made.
For questions about paratransit eligibility or the application process, call 707-565-7433 or email sct-paratransit@sonomacounty.gov.
Recertification
Sonoma County Paratransit eligibility is subject to expiration. Current riders whose eligibility is expiring must complete the recertification process to continue receiving service.
Paratransit Recertification Application
Reserve a Ride
Eligible Sonoma County Paratransit riders may reserve trips beginning one day before travel and up to 14 days in advance.
To reserve, cancel, or check on a ride:
- 707-573-3377
- 800-992-1006
- TTY: 711
Reservation Hours:
Weekdays: 8:00 a.m. – 5:00 p.m.
Weekends: 9:00 a.m. – 5:00 p.m.
Service Area & Hours
Sonoma County Paratransit serves eligible trips with origins and destinations located within three-quarters (¾) of a mile of Sonoma County Transit fixed-route bus service.
Paratransit service is available during the days and hours that the corresponding fixed-route service operates.
For trip planning assistance, call 707-565-7433.
Fares & Tickets
Sonoma County Paratransit fares are based on the number of fare zones traveled. Riders may pay with cash or Sonoma County Paratransit tickets. Drivers cannot provide change.
Paratransit tickets do not expire and may be used toward the fare of any Sonoma County Paratransit trip.
| Fare | Amount |
|---|---|
| First Zone | $3.00 |
| Second Zone | +$1.20 |
| Third and Additional Zones | +$1.80 |
Fare-Free Local Paratransit: Paratransit service corresponding with local Routes 10, 12, 14, 24, 28, 32, 66, 67, and 68 is fare-free.
Veterans and college students may also qualify for fare-free paratransit service with appropriate identification. Contact Sonoma County Transit at 707-565-7433 for information about establishing fare-free eligibility.
For assistance determining the fare for a trip, call 707-565-7433, Monday through Friday, 8:00 a.m. to 5:00 p.m.
Purchase Paratransit Tickets
Tickets may be purchased:
- Online
- By phone with a credit card at 707-565-7433
- In person at Sonoma County Transit, 355 West Robles Avenue, Santa Rosa, CA 95407
Visitors
Visitors to Sonoma County who are ADA paratransit eligible with another transit agency may use Sonoma County Paratransit by providing documentation of their eligibility.
Visitors who do not have ADA paratransit certification may also qualify for visitor service. Sonoma County Transit may request proof that you reside outside the area and, if your disability is not apparent, documentation of your disability.
Visitor eligibility is available for up to 21 days of service during a 365-day period. Visitors who need service beyond 21 days may be required to apply for Sonoma County Paratransit eligibility.
To arrange visitor service, call 707-565-7433 or email sct-paratransit@sonomacounty.gov.
Other Local Paratransit Providers
- Santa Rosa Paratransit: 707-546-1999
- Petaluma Paratransit: 707-778-4460
- Marin Access Paratransit: 415-454-1098
Mobility Devices
Riders may travel with wheelchairs, scooters, walkers, canes, and other mobility devices.
Please notify the reservationist when scheduling your trip if you will be traveling with a mobility device. Riders should also notify Sonoma County Transit if their mobility device or mobility needs change.
Mobility devices should be maintained in good working order so they can be safely transported and secured aboard the vehicle.
Service Animals
Service animals are welcome aboard Sonoma County Paratransit.
A service animal is an animal individually trained to perform work or tasks for a person with a disability. Service animals must remain under the control of their handler while aboard Sonoma County Paratransit.
Additional information about traveling with service animals and other animals is available in the Paratransit Rider Guide.
Comments, Complaints & Compliments
Your feedback helps Sonoma County Transit improve paratransit service.
For general questions, comments, compliments, or concerns about Sonoma County Paratransit, contact:
Sonoma County Transit
707-565-7433
sct-paratransit@sonomacounty.gov
355 West Robles Avenue
Santa Rosa, CA 95407
If your concern involves accessibility, disability discrimination, or another ADA-related service issue, you may submit an ADA-related service complaint.