Thank you for your interest in ADA Paratransit Service. Paratransit Service is reserved for persons living with a disability who are unable to use lift-equipped fixed-route buses.
Though the Americans with Disabilities Act does not require a transit agency “to meet all the transportation needs of individuals with disabilities,” it does ensure that people with disabilities receive the same mass transportation available to the public.
What is ADA Paratransit Service?
ADA Paratransit Service is a shared ride transportation service that is not dependent on trip purpose. Paratransit Service primarily serves origins and destinations within ¾ of a mile from regular fixed-routes at the same hours and days as fixed-route service. Click here to review the Rider’s Guide that details policies for Paratransit Service.
To use ADA Paratransit Service, you must apply for eligibility. Eligibility is determined on a case-by-case basis. To apply for eligibility, you must fully complete and return an ADA Paratransit Service Eligibility Application.
A downloadable application is available by clicking here in English (Haz clic aquí para una solicitud de elegibilidad de servicio ADA Paratransito en español). Completed applications may be mailed to Sonoma County Transit or emailed to firstname.lastname@example.org. Be advised, 2 signatures are required, located on page seven. If you are unable to provide a digital signature, you will need to print, sign, and submit the document or your application will be considered incomplete.
You may also request an application be sent to you by calling 707-585-7516.
Upon receipt of a completed applications, eligibility requests will be processed within 21 days.
If you have any questions, please contact Sonoma County Transit at 707-585-7516 or at email@example.com.
Sonoma County Paratransit eligibility is subject to expiration. If you are current Sonoma County Paratransit rider that needs to recertify please click here to complete and submit your eligibility application for recertification.
Sonoma County Transit’s fixed-route network provides intercity transit service traveling north/south between Cloverdale and Petaluma and east/west between Sonoma and Monte Rio. In addition, local transit services are provided in Rohnert Park, Cotati, Sebastopol, Windsor, Healdsburg, Cloverdale, Sonoma, Sonoma Valley and Guerneville/Monte Rio.
Reserving a Ride
Reservations will be taken for next day and up to seven days in advance of a ride. To schedule, call Sonoma County Paratransit/Volunteer Wheels at:
Fares & Tickets
Paratransit tickets are valid for use on Sonoma County Paratransit only. Tickets may be used in lieu of paying a cash fare and having exact change. Paratransit tickets have no expiration date and may be used at any time towards the fare on any Sonoma County Paratransit trip.
If you’re traveling only within a single fare zone, a “First Zone Ticket” is required. Additional “zone” tickets are required for each additional fare zone travelled.
If you need assistance in determining the number of tickets needed for your trips, please call Sonoma County Transit at 707-576-7433, Monday-Friday 8am to 5pm.
First Zone Tickets (Blue) = $3.00 each
Zone 2 Tickets (Purple) = $1.20 each
Zone 3+ Tickets (Orange) = $1.80 each
Tickets may be purchased for immediate digital use on the Passage: Transit Ticketing app, online by click here, over the phone with a credit card by calling: 707-585-7516, or during business hours at Sonoma County Transit’s office, located at 355. W. Robles Ave, Santa Rosa, CA 95407
Mobility Aid Devices
All mobility devices should be kept clean and in good working order. When making a trip request, passengers should notify the reservationist of any changes in mobility device requirements they may have.
Passengers may travel with a service animal. This is defined as a guide dog, signal dog, or other animal trained to work or perform tasks for persons with disabilities.
Out of Area Visitors
Sonoma County Paratransit service will be provided to ADA-eligible persons who are visiting from outside the Sonoma County Transit service area. Visitors will be required to provide proof of eligibility to schedule service during their visit. Call Sonoma County Transit at 707-585-7516 for more information.
Comments, Complaints, and Compliments
Volunteer Wheels serves as the paratransit operator for Sonoma County Transit. Use this form to submit any suggestions, comments, or complaints regarding Sonoma County Paratransit service. Comments can also be submitted via email to firstname.lastname@example.org or via mail:
ATTN: ADA Coordinator
Sonoma County Transit
355 West Robles Avenue
Santa Rosa, CA 95407
Your comments are welcome and will be used to help improve our service.
Other Local Paratransit Providers
Santa Rosa Paratransit (707) 546-1999
Petaluma Paratransit (707) 778-4460
Marin Access Paratransit (Marin) (415) 454-1098