All Sonoma County Transit buses are wheelchair accessible and can transport two wheelchair passengers at a time. Most buses are low-floor design and use a ramp to provide access to passengers using wheelchairs. On standard-floor buses, a lift is employed to provide access. Passengers who are unable to negotiate the steps of a bus can request to have the bus lowered or use the lift to board. Upon request, drivers can provide assistance, but are not allowed to physically lift passengers or wheelchairs.
The Department of Transportation is revising its rules under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973, as amended (section 504) specifically to provide that transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.
Sonoma County Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Exceptions would include modifications that:
- Cause a direct threat to the health or safety of others.
- Result in a fundamental alteration of the service.
- Are not actually necessary in order for the individual with a disability to access the entity’s service.
- Result in undue financial and administrative burden.
All requests for reasonable modifications and/or complaints (e.g.fixed route, paratransit, or facilities) may be submitted in the following manner via the website at sctransit.wpengine.com, by email, by telephone 707-585-7516 or written by mail to:
Sonoma County Transit
Reasonable Modification Coordinator
355 W. Robles Ave.
Santa Rosa, CA 95407
Learning to Use Transit
Travel training is available to assist passengers in learning how to use local transit services. Call Sonoma County Transit at 707-585-7516 for more information.
Sonoma County Paratransit
If a physical or mental disability prevents you from using regularly scheduled transit service, Sonoma County Transit offers ADA paratransit service. Eligibility for Sonoma County Paratransit is based on criteria established by the Americans with Disabilities Act (ADA). Call Sonoma County Transit (707-585-7516) to request an application for ADA certification.
See more information on the Paratransit page.