Using the bus lift
All Sonoma County Transit buses are lift-equipped and can transport two wheelchair passengers at a time. People unable to negotiate the steps of a bus can request to have the bus lowered or to use the lift to board, with or without a wheelchair. Upon request, drivers are happy to provide assistance but are not allowed to physically lift passengers or wheelchairs.
The Department of Transportation is revising its rules under the Americans with Disabilities Act (ADA) and section 504 of the Rehabilitation Act of 1973, as amended (section 504) specifically to provide that transportation entities are required to make reasonable modifications/accommodations to policies, practices, and procedures to avoid discrimination and ensure that their programs are accessible to individuals with disabilities.
Sonoma County Transit will make all reasonable modifications to policies and programs to ensure that people with disabilities have an equal opportunity to enjoy all of its programs, services, and activities. Exceptions would include modifications that:
- Cause a direct threat to the health or safety of others.
- Result in a fundamental alteration of the service.
- Are not actually necessary in order for the individual with a disability to access the entity’s service.
- Result in undue financial and administrative burden.
All requests for reasonable modifications and/or complaints (e.g.fixed route, paratransit, or facilities) may be submitted in the following manner via the website at sctransit.wpengine.com, by email, by telephone 707-585-7516 or written by mail to:
Sonoma County Transit
Reasonable Modification Coordinator
355 W. Robles Ave.
Santa Rosa, CA 95407
Persons with Disabilities
Sonoma County Transit accepts the Regional Transit Connection Discount Card (RTC) Program. This makes it easy for people with disabilities, seniors, and certain veterans to ride at the reduced fares offered by all Bay Area transportation systems, including ours. People who travel with a service animal will have a service animal symbol marked on their RTC card.
To apply for an RTC Discount Card, call 707-585-7516 and ask for a brochure and application to be mailed to you. If you have a sight, hearing, or speech communication disability, bus identification kits are available free of charge. The bus identification kit is pocket sized and contains cards with large numbers indicating the route you wish to travel. Kits are also available in braille. Call Sonoma County Transit for more information about a bus identification kit.
Help learning to ride the bus
Free travel training is available to help passengers new to transit, or those with physical or mental challenges, to become self-sufficient when traveling by bus. Call Sonoma County Transit at 707-585-7516 for more information.
Sonoma County Paratransit
If a physical or mental disability prevents you from riding the standard bus, Sonoma County Transit offers dial-a-ride, also known as door-to-door service. Eligibility for Sonoma County Paratransit is based on criteria established by the Americans with Disabilities Act (ADA). If you believe you or someone you know meets the eligibility criteria, call Sonoma County Transit to request an application for ADA certification.
See more information on the Paratransit page.