Many people with disabilities can ride our standard fixed-route buses. But for those who can’t, we provide door-to-door paratransit service to people whose disabilities prevent them from using fixed route public transit. These vans vary their routes based on riders’ destinations, but must be scheduled in advance.
Though the Americans with Disabilities Act does not require a transit agency “to meet all the transportation needs of individuals with disabilities,” it does ensure that people with disabilities receive “the same mass transportation opportunities everyone else receives.
Service days are:
- Monday through Friday from 5:00 AM to 11:00 PM
- Saturday and Sunday from 7:00 AM to 9:00 PM
Office hours for scheduling reservations are:
- Monday – Friday: 8:00 AM to 5:00 PM
- Saturday: 9:00 AM to 5:00 PM
- Sunday: 9:00 AM to 5:00 PM
A telephone answering system is also available to record messages/cancellations during off hours.
Reservations will be taken for next day and up to seven days in advance of a ride. To schedule, call Volunteer Wheels in Sonoma County:
Paratransit tickets are valid for use on Sonoma County Paratransit only. Tickets may be used in lieu of paying a cash fare and having exact change. Paratransit tickets have no expiration date and may be used at any time towards the fare on any Sonoma County Paratransit trip.
If you’re traveling only within a single fare zone, a “First Zone Ticket” is required. Additional “zone” tickets are required for each additional fare zone travelled. For example, a trip from Geyserville to Santa Rosa is a 3-zone trip and would require one “First Zone Ticket,” one “Zone 2” ticket and one “Zone 3+” ticket. The same combination of tickets would then be required to make the return trip.
If you need assistance in determining the number of tickets needed for your trips, please call Sonoma County Transit at 707-576-7433, Monday-Friday 8am to 5pm.
First Zone Tickets (Blue) = $3.00 each
Zone 2 Tickets (Purple) = $1.20 each
Zone 3+ Tickets (Orange) = $1.80 each
Please note that the Yellow paratransit tickets have been discontinued. However, all yellow tickets already sold will be honored as both Zone 2 and Zone 3+ tickets.
Tickets can be purchased online using the form below or at Sonoma County Transit’s office, located at 355. W. Robles Ave, Santa Rosa, CA 95407, Monday – Friday 8am-5pm.
Volunteer Wheels serves as the paratransit operator for Sonoma County Transit. Any suggestions, comments, or complaints regarding Sonoma County Paratransit service should be directed to:
ATTN: ADA Coordinator
Sonoma County Transit
355 West Robles Avenue
Santa Rosa, CA 95407
Your comments are welcome and will be used to help improve our service.
- ATC / Intelitran (San Francisco) 415-351-7000
- Cloverdale Transit (707) 894-2521
- Healdsburg Senior Center (707) 431-3324
- Napa Valley Transit (707) 257-9217
- Petaluma Paratransit (707) 778-4460
- Rohnert Park Sunshine Bus (707) 257-9217
- Vallejo Transit (707) 649-1999
- Whistle Stop Wheels (Marin) (415) 456-9062
- Mendocino Transit Authority (Fort Bragg) (707) 964-1800