Paratransit

Many passengers with disabilities can utilize fixed-route service provided by Sonoma County Transit. For passengers whose disabilities prevent them from using fixed-route service, ADA paratransit service is an option.

Though the Americans with Disabilities Act does not require a transit agency “to meet all the transportation needs of individuals with disabilities,” it does ensure that people with disabilities receive the same mass transportation opportunities everyone else receives.

Eligibility

Persons interested in using Sonoma County Paratransit service must be registered and certified as ADA eligible prior to use. To apply for ADA paratransit service, call Sonoma County Transit at 707-585-7516 and request an application.  Upon receipt of a completed applications, your eligibility request will be processed within 21 days.

If you have any questions, please contact Sonoma County Transit at 707-585-7516.

Service Area

Paratransit operators are required by the ADA to serve areas within ¾ of a mile of their respective fixed-route transit services.  Paratransit services are provided the same hours and days as fixed-route service.  Sonoma County Transit’s fixed-route network provides intercity transit service traveling north/south between Cloverdale and Petaluma and east/west between Sonoma and Monte Rio.  In addition, local transit services are provided in Rohnert Park, Cotati, Sebastopol, Windsor, Healdsburg, Cloverdale, Sonoma, Sonoma Valley and Guerneville/Monte Rio.

Hours of Operation

Service days are:

  • Monday through Friday from 5:20 AM to 10:37 PM
  • Saturday and Sunday from 7:00 AM to 10:12 PM

Office hours for scheduling reservations are:

  • Monday – Friday: 8:00 AM to 5:00 PM
  • Saturday: 9:00 AM to 5:00 PM
  • Sunday: 9:00 AM to 5:00 PM

A telephone answering system is also available to record messages/cancellations during off hours.

Reserving a Ride

Reservations will be taken for next day and up to seven days in advance of a ride. To schedule, call Sonoma County Paratransit/Volunteer Wheels at:

707-573-3377
800-992-1006
TDD: 707-573-3381

Fares & Tickets

Paratransit tickets are valid for use on Sonoma County Paratransit only. Tickets may be used in lieu of paying a cash fare and having exact change. Paratransit tickets have no expiration date and may be used at any time towards the fare on any Sonoma County Paratransit trip.

If you’re traveling only within a single fare zone, a “First Zone Ticket” is required. Additional “zone” tickets are required for each additional fare zone travelled.

If you need assistance in determining the number of tickets needed for your trips, please call Sonoma County Transit at 707-576-7433, Monday-Friday 8am to 5pm.

First Zone Tickets (Blue) = $3.00 each

Zone 2 Tickets (Purple) = $1.20 each

Zone 3+ Tickets (Orange) = $1.80 each

Tickets can be purchased online or at Sonoma County Transit’s office, located at 355. W. Robles Ave, Santa Rosa, CA 95407, Monday – Friday 8am-5pm.

Mobility Aid Devices

All mobility devices should be kept clean and in good working order.  When making a trip request, passengers should notify the reservationist of any changes in mobility device requirements they may have.

Service Animals

Passengers may travel with a service animal. This is defined as a guide dog, signal dog, or other animal trained to work or perform tasks for persons with disabilities.

Out of Area Visitors

Sonoma County Paratransit service will be provided to ADA-eligible persons who are visiting from outside the Sonoma County Transit service area. Visitors will be required to provide proof of eligibility to schedule service during their visit. Call Sonoma County Transit at 707-585-7516 for more information.

Comments, Complaints, and Compliments

Volunteer Wheels serves as the paratransit operator for Sonoma County Transit. Any suggestions, comments, or complaints regarding Sonoma County Paratransit service should be directed to:

ATTN: ADA Coordinator
Sonoma County Transit
355 West Robles Avenue
Santa Rosa, CA 95407

Your comments are welcome and will be used to help improve our service.

Other Local Paratransit Providers

Santa Rosa Paratransit (707) 546-1999
Petaluma Paratransit (707) 778-4460
Whistle Stop Wheels (Marin) (415) 454-1098